Average Reviews:
(More customer reviews)I ordered 2 of these tables to surprise my wife to go along with 2 new chairs I purchased. They came in on November 17th. I pulled them out when the chairs arrived over Thanksgiving. Upon inspecting the parts to put them together I noticed the following. 1) A Front door corner was damaged where the hinge pin is inserted. It is smashed completely. 2)A mount bracket was broken off of one of the baskets. 3) The shoulder on one of the plastic hinge pins is smashed. 4) A hardware cover was missing to go over the cam-lock. Only 7 were supplied instead of 8 that were needed on one of the tables. Also I found that I had holes that were not fully drilled through. 4 to be exact, in the front doors. 2 were drilled far enough that I could knock them out with a punch. 2 I had to pull out the drill, they were actually drilled down from the top and up from the bottom with wood still in the middle, I understand that this method is so there is no breaking of the wood veneer on one sraight drill through, when the drill would come out the ther side, but they could make sure that these holes were drilled out. I had holes that were not drilled in the right place and were slightly off. This made assembly terrible and quite a chore. One of the baskets had one of the mount flanges so terribly welded it fell off and the rest are really flimsy at best. Now they actually look pretty good when you assemble them and I was able to assemble one from the 2 I received. So I notified them of the problen in the beginnig of December. By the 9th they said the parts were ordered. On the 17th of December I still hadn't heard of even a ship date for the parts. Their customer support wrote back saying "I apologize for the delay, I have asked for status on your parts request, I will let know once I received status." Now here I am on Christmas Eve, still no notification, no parts, nothing (but they have my money) and I wrote them back asking for at least a ship date for the parts. I just checked on line and the status of my request has been downgraded from normal priority to low and it is deemed solved. That's rich. Draw your own conclusions. I'll keep you posted. THis deserves 3 or 4 stars if I received 2 tables that I could assemble and use. But after this I will never deal with this company and its affiliates again. That is why I gave it one star.
Click Here to see more reviews about: Southwestern Style Magazine Cabinet Side Table Rack with Storage in Oak Finish Wood
This is a brand new Southwestern Style Magazine Cabinet Side Table Rack with Storage in Oak Finish Wood.Item is designed to perfection and crafted to be practical and stylish in decor for your home furniture.Item may require simple assembly.Dimensions Measure:22 1/4"L x 16"W x 22 1/2"H
Get 42% OFF
0 comments:
Post a Comment